Grievance Redressal Policy

DhanCash, a brand of Ind Global Securities Limited (hereinafter referred as “the Company”), incorporated with Ministry of Corporate Affairs on November 2, 1994 having CIN U64990DL1994PLC062516 having registered office at P-9, Pandav Nagar, Mayur Vihar, Phase-I, East Delhi, New Delhi, 110091 and also registered as NBFC-ICC. Categorised under Base Layer as Non-Deposit Taking, Non-Systemically Important NBFC having registration No. 14.01021.

The Company provides leverage technology to transform the lending experience - delivering fast, seamless access to credit tailored to your needs.

In compliance of RBI Master Direction – Non-Banking Financial Companies (Responsible Business Conduct) Directions, 2025, RBI/DOR/2025-26/362DOR.MCS.REC.No.281/01-01-039/2025-26 dated November 28, 2025, the Board has approved the Grievance Redressal Mechanism.

The Company acknowledges that adherence to the principles of responsible business conduct, customer fairness, transparency, accountability, and effective grievance redressal constitutes a fundamental regulatory obligation.

It is essential that grievances of the customers are given due consideration and quick action is taken to resolve the same. The Company shall ensure that all disputes arising out of decisions of the functionaries are heard and disposed of at least at the next higher level.

The Company shall have a robust grievance redressal mechanism that shall not be compromised in any manner on account of outsourcing.

The Board has appointed Mr. Parteek Bansal as the Grievance Redressal Officer (GRO) and Nodal Grievance Redressal Officer (NGRO). The Officer is responsible for the overall functioning of the Company's grievance redressal mechanism and for handling escalated grievances. He can be reached at 9056006537 or nodalofficer@dhancash.com.

Any customer/borrower having any grievance may contact/reach us through the following escalation mechanism:

• Level 1 - Customer Support: File a complaint via email at info@dhancash.com. Team will respond within 7 days. Also contact at9319695854.
• Level 2 - Grievance Redressal Officer: If not resolved within 7 days, escalate to GRO Mr. Parteek Bansal

  Tel: 9056006537

  Email: nodalofficer@dhancash.com

• Level 3 - Nodal Grievance Redressal Officer: If not resolved within 15 days, escalate to NGRO Mr. Parteek Bansal

  Tel: 9056006537

  Email: nodalofficer@dhancash.com

• Level 4 - RBI Regulatory Authority: If still unresolved within one month, appeal to Officer-In-Charge of Regional Office of DNBS of RBI, New Delhi

  Name: Shri Rohit P. Das, Regional Director

  Tel: +91-11-23325225

  Email: rdnewdelhi@rbi.org.in

  Address: 6, Sansad Marg, New Delhi - 110001

The Company does not discriminate against physically or visually challenged applicants. Visually challenged applicants may contact customer support at9319695854.

The Board will periodically review compliance of this Code and the functioning of the grievance redressal mechanism.